Return Policy

*For any returns please contact us on info@thenineseg.com email, or on our social media page within 7 days from receiving the order
* For returns/ exchanges will be charged for  shipping fees based on your city and the rest of the money will be refunded to you.

* If at any rare cases you have a defect in the received item, you will have it exchanged or returned without charging you for any extra shipping fees

*If you paid for your order online using your credit card & would like to return the item & refund your money, your money will be refunded back to your credit card. Refund process will take 7-14 working days from the bank side.

* We can not refund the money in cash if you paid online through your credit card.

Please indicate the following information for any return/exchange:
1.Your Order #

2. The Item you would like to exchange or return

3. The new item/size you would like to receive instead